FAQ

Yes. All of our Personal Support Workers (PSWs) undergo a thorough screening process before supporting any client.
Every PSW is fully trained, insured, and carefully vetted to ensure they meet our high standards of professionalism and compassion.
Our screening process includes:

• Comprehensive background and criminal reference checks
• Verification of training and certifications
• 4–6 professional references
• 4–6 personal references
• At least 2 written references that we can share with future clients

We select PSWs not only for their skills, but for their reliability, empathy, and commitment to exceptional care.

Yes. While our care plans are fully tailored to each client’s needs, we do require a service minimum to ensure our PSWs have enough time to provide safe and effective support.

Our minimum scheduling requirements are:

• 4 3hours per visit, at least twice per week, or
• 3 hours per visit, at least three times per week

These minimums allow our PSWs to complete all required tasks and provide consistent, high-quality care.

Yes. We match each client with a dedicated PSW because consistent support helps build comfort, trust, and harmony in the care relationship.

If your PSW is ever unavailable due to illness or an unexpected absence, we will arrange a suitable replacement and ensure a smooth transition for that shift.

Before assigning a PSW, we complete a free care assessment, during which our Care Coordinator meets with you and your loved one to:

• Learn about your care needs
  
• Understand your preferences and routines
  
• Discuss communication needs (such as clear speech, language preferences, or tone)
  
• Explore personality fit and comfort levels
  
• Review the level of support required
  

After the assessment, our team carefully selects a PSW whose skills, style, and personality best align with the client’s needs.

Once the match is confirmed, the same Care Coordinator will personally introduce the PSW to ensure a smooth and comfortable start to the care relationship.

Yes. If your regular PSW is unavailable due to illness, vacation, or an emergency, our team will arrange a suitable replacement to ensure continuity of care.

Whenever possible, we introduce a backup PSW in advance so families are familiar with the person who may fill in. Our office and care coordination teams work closely with our PSWs to ensure your safety, comfort, and well-being are always supported.

We aim to begin services as quickly as possible. If availability permits, we can arrange support immediately.
We understand that some clients cannot wait for services, and we do everything we can to respond promptly to urgent needs.

No. We provide support wherever the client resides or requires assistance. This includes:

• Private homes
  
• Hospitals
  
• Retirement homes
  
• Long-term care facilities
  
• Assisted living environments

Our focus is always on promoting independence, dignity, and well-being—no matter the setting or living arrangement.